BRYAN GARCIA Let’s Connect ↗
Professional Portfolio

Bryan
Garcia.

INBOUND & OUTBOUND SALES  |  CUSTOMER SERVICE

Sales development, lead generation, consultative selling, customer support, and CRM systems — bringing more than six years of experience helping customers and supporting measurable sales results.

Explore My Experience ↓ Contact Me ↗ Download Resume ↓
01 / About

Turning customer conversations
into meaningful outcomes.

Results-driven Sales and Customer Support Professional with 6+ years of experience in inbound and outbound sales, business development, customer service, and technical support. Experienced in B2B prospecting, cold calling, lead qualification, consultative selling, pipeline management, and customer relationship management. Proven ability to exceed sales targets, achieving 110%–120% of monthly quotas in financial services and 115%–130% in protection-plan sales. Skilled in supporting customers across the United States, Canada, and Australia, with additional global customer support experience through the Microsoft Store account. Proficient in CRM platforms, sales dialers, and customer support systems.

↗
Sales developmentLead follow-up, qualification, conversion, and pipeline support.
◎
Customer experienceNeeds analysis, issue resolution, retention, and relationship building.
▤
CRM disciplineAccurate notes, opportunity tracking, and timely follow-ups.
6+Years of experience
110–120%Monthly quota in financial services
115–130%Monthly protection-plan quota
95%+Reported customer satisfaction / QA results*

*Reported results across separate roles: approximately 95% customer satisfaction at Asurion and 95% quality assurance at Majorel.

02 / Expertise

Skills & tools

A practical combination of sales, customer care, systems knowledge, and productivity tools used across customer-facing roles.

Core competencies

Inbound & Outbound SalesConsultative Selling Upselling & Cross-SellingObjection Handling Lead & Estimate Follow-UpCustomer Retention Sales ConversionPipeline Management Appointment SettingLead Qualification Customer Issue ResolutionCRM Documentation International Customer Support

Technical tools & systems

CRM & SALESHubSpot, GoHighLevel, Hive CRM, SAP, Zoho CRM, Asurion Sales Platform, ACSS, EngageBay
DIALERSGenesis, Twilio, JustCall, Vonage, Five9
PRODUCTIVITYMicrosoft Office, Microsoft 365, Excel, Google Workspace, Slack, WhatsApp
SUPPORTLogMeIn, Expert Assist, MyVerizon Diagnostics, Telus
AI TOOLSChatGPT and other AI tools
03 / Career

Professional experience

Experience across home services, financial services, telecommunications support, and e-commerce customer support.

THRRIVE Sandler Training Center

Sales Development Representative (Part-time)
Pittsburgh, Pennsylvania, United States · Remote
Sep 2026 – Present
  • Conduct outbound B2B prospecting calls to U.S. business owners, CEOs, presidents, and sales leaders to identify potential business opportunities.
  • Engage with key decision-makers to understand their sales challenges, introduce THRRIVE Sandler training programs, and generate interest in upcoming workshops.
  • Build relationships with prospective clients through professional conversations and follow-up calls, encouraging qualified prospects to register for sales training workshops.

BruntWork – Tip Top Trough

Customer Sales Representative
Ontario, Canada · Remote
May 2026 – Aug 2026
  • Followed up with homeowners after roofing and gutter service estimates, answering questions and addressing concerns to support informed purchasing decisions.
  • Managed open sales opportunities and timely follow-ups to keep prospects engaged and reduce the risk of leads going cold.
  • Reviewed field crew findings and clearly explained identified repair and maintenance needs to customers.
  • Identified relevant opportunities to recommend additional repairs, maintenance, and recurring seasonal cleaning services.
  • Conducted post-service follow-ups to maintain customer relationships and identify further service needs.

Spring Financial

Financial Services Representative (Sales)
Vancouver, BC · Remote
Jan 2026 – May 2026
  • Conducted consultative outbound sales calls with prospects interested in credit-building programs and financial solutions.
  • Achieved 110%–120% of monthly sales quota and delivered an average of 12 sales per week against a target of 9.
  • Used needs analysis, active listening, solution-based recommendations, and objection handling to support sales conversion.
  • Managed CRM pipeline updates, outbound follow-ups, and sales documentation while maintaining accurate records.

Asurion (Verizon Account)

Technical Support & Protection Plan Sales Specialist
Clark, Pampanga, Philippines
May 2024 – Jan 2026
  • Handled high-volume inbound technical support and follow-up calls, identifying opportunities to recommend relevant protection plans.
  • Achieved 115%–130% of monthly sales quota and consistently delivered 22–25 sales per month against a target of 20.
  • Maintained approximately 95% customer satisfaction against a 90% target.
  • Applied needs analysis and objection-handling techniques, contributing to a 20%+ increase in protection-plan conversions.
  • Integrated consultative upselling into support conversations while keeping customer needs and satisfaction central.

Majorel (Microsoft Store Account)

Sales & Technical Support Representative / Subject Matter Expert (SME)
Angeles City, Pampanga, Philippines
Nov 2019 – Apr 2024
  • Handled 40+ customer interactions daily through chat and phone, supporting Microsoft customers with product, sales, order, and technical inquiries.
  • Provided product guidance and technical assistance to Microsoft Store customers and business clients across global markets, including North America, APAC, and Europe, resolving concerns and supporting purchasing decisions.
  • Maintained 90%+ customer satisfaction and 95% quality assurance performance.
  • Achieved 100%–120% of sales targets through product recommendations and customer-focused sales support.
  • Maintained accurate customer information, case notes, and sales opportunity records across business systems.
  • Promoted to Subject Matter Expert (SME), supporting team members with process questions, complex customer concerns, and product knowledge.
04 / Recognition

Sales awards & recognition

Recognition listed in my professional resume.

Ranked #1Sales Conversion
Ranked #2Highest Sales Revenue
Ranked #3Highest Online Rate
Top PerformanceMicrosoft Store NA Web
05 / Professional scope

Markets & industries

Customer markets

Supported customers in the United States, Canada, and Australia. At Majorel’s Microsoft Store account, supported a global customer base across North America, APAC, and Europe.

Industry experience

Home services, financial services, technical support, and e-commerce customer support.

Support channels

Inbound and outbound phone support, chat support, and customer follow-up.

06 / Contact

Let’s connect.

For professional opportunities and business inquiries, feel free to reach out.

EMAILbrygarcia1416@gmail.com
WHATSAPP+63 935 249 4066
LINKEDINlinkedin.com/in/bryangarcia1416